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Publish date: 18 July 2025
Buloke Shire Council noted the 2024 Community Satisfaction Survey results at its July Ordinary Meeting of Council, acknowledging the findings present valuable insights and highlight specific areas for improvement.
The Local Government Community Satisfaction Survey is conducted annually by JWS Research on behalf of the Department of Government Services.
It gathers feedback from a representative sample of residents across Victorian councils to measure performance in key service areas, identify trends over time and benchmark results against councils of similar size and across the state.
While Council showed a notable improvement in unsealed road maintenance, historically Council’s lowest-performing area, with a four-point increase on the 2024 result, the performance across seven other key service areas have declined.
These include: community decisions, local law enforcement, planning and building permits, lobbying, consultation and engagement, tourism and business and community development.
Council's best-performing area continues to be its recreational facilities, which were frequently mentioned by community members as the standout feature of Council service Waste management and the appearance of public areas also rated relatively well, followed by emergency and disaster management.
When benchmarked against other municipalities, Buloke Shire performs in line with State and Small Rural group averages on recreational facilities and State averages on waste management, but overall fell 12 and 13 points below the State and Small Rural areas for overall performance (41) respectively.
“These results don’t reflect the standard we want to meet”, said Mayor Cr Alan Getley, “And we are committed to doing better”.
“We thank those who took the time to share their views. Your feedback doesn’t fall on deaf ears. It drives the improvements we know we need to make,” Cr Getley added.
The 2024 Community Satisfaction Survey Report is now available on Council’s website: www.buloke.vic.gov.au.
To view the survey click on the link 2024 Local Government Community Satisfaction Survey.
For further information contact 1300 520 520 or media@buloke.vic.gov.au