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Publish Date: 15 July 2021
Buloke Shire Council has noted excellent results in the 2021 Local Government Community Satisfaction Survey at its July Ordinary Meeting.
The report, which is coordinated on behalf of all Victorian Councils by the Department Environment of Land, Water and Planning, demonstrates an overall four-point rise on the 2020 result, continuing a multi-year trend of improvement from 2016 and is Council’s best overall result since 2012.
These overall results are one point above the state average and two points higher than Council’s Small Rural cohort.
Every evaluated area had an increase on the results from 2020 with the exception of Recreational Facilities, which maintained its high score of 74. No area recorded a decrease in satisfaction.
Overall Council Direction again achieved a recorded high and is one point higher than the state average and the Small Rural cohort average. This would demonstrate a continued rise satisfaction in Council’s strategic planning from the Council Plan 2017-21 through to subsequent strategic plans and community plans.
Excluding service areas relating to roads, Council performs in line with, or significantly higher than, the Small Rural group and State-wide averages on the service areas evaluated.
Council’s best performing areas were Council’s COVID-19 Response, Appearance of Public Areas and Recreational Facilities whilst Maintenance of Unsealed Roads and the Condition of Sealed Roads are again Council’s lowest performing areas but both had significant gains.
Mayor Cr Daryl Warren was pleased with the results.
“Council has seen a steady increase in results year on year from the Community Satisfaction Survey. It underlines that our approach in working with the community to understand their priorities to inform our key strategies is hitting the mark.
“It is also testament to our hard working, committed staff and Councillors who contribute so much to our community. The last period has been difficult and a fluctuating time for all during the pandemic.
“Positive results like this however doesn’t mean the work is done. Council will continue to work side by side with the community to sharpen our focus as we invest in our key assets, particularly roads, as well continuing to make Buloke a destination to live, work and visit”.
View the report here.
End release For further information contact Manager Customer Engagement, Travis Fitzgibbon on 03 5478 0181 or tfitzgibbon@buloke.vic.gov.au