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COVID-19 Update

Publish Date: 17 March 2020

As the COVID-19 situation continues to evolve Council is taking a proactive approach to ensure the balance of the health and safety of the community and staff alongside the provision of essential services.

Some of our services and facilities will close. Some services will take on a different form for the time being. We are enacting these change on the back of advice from the Federal and State Governments.

Council will be cancelling face to face events, meetings and consultations and identifying nimble solutions to continue vital Council business.

Our IT staff are currently putting in place measures to give some of our staff greater flexibility to work remotely. Essential services like waste, public amenity cleaning and Independent Support Services will continue.

As well as remaining committed to community safety and wellbeing, Council also has an obligation to look after staff, volunteers and Councillors.

Council’s Wycheproof Customer Service Office will be accessible by appointment only from tomorrow for issues that require face-to-face contact. Customer service will still be provided through 1300 520 520 and online and there are a range of ways to make any payments you may need without visiting our office. If you feel you do need to make an appointment, please phone 1300 520 520.

Buloke library sites and mobile service will also suspend operations until further notice from tomorrow.

We understand that you will not be able to return books until the library sites and mobile service re-commence, but stay tuned for agile updates in the library space. We know books are important in trying times! “Borrowbox” is a great alternative to access e-audiobooks, download the free app and use your library membership number for access.

Maternal and Child Health: Normal Key Age and Stage visits will be cancelled until further notice to reduce face-to-face interaction with vulnerable populations during this time. If you have any questions or urgent needs, please get in touch with the MCH nurses on 0417 506 174 or the MHC 24-hour phone on 13 22 29. Some consultations can occur over the phone, there may be some home visits where urgent.

Volunteers delivering Meals on Wheels will be replaced with Buloke staff throughout this period to further care for the wellbeing of our vulnerable populations.

Immunisation services will be by appointment only to avoid large groups gathering. Please ring the Shire on 1300 520 520 to book an appointment.

In order to prioritise our cleaning and hygiene efforts, Council has closed some of the secondary Public Toilets in the five larger townships. This will ensure we can keep the most important public toilets open, and hygienic, in each township.

Minimising disruption is a high priority, second only to the health and wellbeing of the community. Council will continue to keep the community updated and you can find a range of resources and a full list of affected services at https://www.buloke.vic.gov.au/coronavirus-covid-19-health-alert.

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For further information contact Manager Customer Engagement, Travis Fitzgibbon on 03 5478 0181 or tfitzgibbon@buloke.vic.gov.au