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Complaint Handling Process


The development of this Guide is in keeping with the Ombudsman’s promotion of fairness, integrity, respect for human rights and administrative excellence in the Victorian public sector.

The Ombudsman investigates complaints about more than 600 public sector bodies including professional boards, municipal and shire councils, universities and government schools, prisons including private prisons, and authorised officers on public transport and also has a central role in handling disclosures made under the Protected Disclosure Act 2012.

For further information about Buloke's Complaint Handling Process, please call Council on 1300 520 520.