Requests, Feedback and Enquiries

To raise a works or service request, provide feedback or make an enquiry relating to a Council service or asset, please phone our Customer Engagement Team on 1300 520 520.

You can also complete the below form.

You may choose to provide feedback or make an enquiry anonymously, however, please note that remaining anonymous may limit Council’s ability to fully investigate or resolve your concern or enquiry. If you wish to remain anonymous, please type “Anonymous” in all fields marked with an asterisk (*) in the form.

Privacy and Confidentiality
Council is committed to protecting your privacy.

• Council collects personal information for the purpose of responding to your enquiry, in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Local Government Act 2020.
• Any personal information provided will only be used for the investigation of your request and will not be shared externally except where required or permitted by law.
• If you wish to remain anonymous, type “Anonymous” in the fields marked with an * (asterisk). Please be aware that remaining anonymous may limit Council’s ability to follow up with you or fully investigate the matter.
• For more details, please refer to Council’s Public Transparency Policy , or our Privacy Statement on our website.