Department of Veterans Affairs
Veterans' Home Care
DVA has introduced the Veterans' Home Care (VHC) program to help eligible veterans and war widows/widowers with low level care needs to remain in their homes for longer. It provides a wide range of home care services designed to maintain their optimal health, well being and independence.
VHC is part of a range of DVA services provided to eligible members of the veteran community. These include community nursing, allied health services, for example physiotherapy and podiatry, counselling services, transport for health care, home modifications and appliances through the Rehabilitation Appliances Program (RAP) and the Home Front falls and accident prevention program.
VHC services include domestic assistance, personal care, safety-related home and garden maintenance and respite care.
Access to VHC services is not automatic. If you are eligible, you must be assessed as needing home care assistance before receiving these services.
Who is eligible to be assessed to receive services?
To be assessed for Veterans' Home Care services you must be:
- an Australian veteran or mariner; or
- a widow or widower of an Australian veteran or mariner;
a Repatriation Health Card—for All Conditions (Gold Card) or
- a Repatriation Health Card—for Specific Conditions (White Card).
Services for veterans of British, Commonwealth and Allied forces British, Commonwealth or Allied veterans with a White Card are eligible to be assessed for respite care (all types). They will not be eligible for other Veterans' Home Care services through DVA, but may receive similar services under the HACC program.
Access to services
To arrange an assessment for services, call the Veterans' Home Care assessment agency on 1300 550 450. Please only call this number for assessment information.
Services for partners and carers
If you are an eligible person, your partner or carer can receive respite care if they care for you. They are not eligible for Veterans' Home Care services unless they have their own Gold or White Card. However the needs of the household are considered as part of the assessment process. Services may have a flow-on benefit to partners and carers to assist them in their caring role. Partners and carers may be eligible for home support services through the HACC program. For more information on HACC services call 1300 520 520.